Monday, February 06, 2017

Project Service Automation - Work Hours Templates

Work hour templates in PSA are basically pointers to calendars for resources and projects that determine which days of the week are working days, the number of hours worked per day and if the business closures are to be observed. It is important to configure your work hours template before you use them with any projects otherwise your work breakdown structures and estimates will be incorrect.
PSA comes with a default work template which is configured for an 8 hour working day and not to observe business closures which may not suit your projects. Unfortunately there does not seem to be an obvious way to modify the default work template's calendar so the alternative is to create a new work hour template and to base the template on a resource's calendar by populating the template resource field.

Each resource in PSA has its own calendar and if the resource is a user the calendar can be accessed from the users Work Hours related view. Using this option a weekly schedule of working hours can be configured with the option to create schedules for individual days and also to enter time off.  Business closures can also be taken into consideration by checking the observe business closures check box. So here I configured for my own account to work 7 hours a day Mon to Fri and to observe business closures.